KAP Call Center Pvt. Ltd. - No Refund Policy:

1. Introduction

This document outlines the No Refund Policy for KAP Call Center Pvt. Ltd. (Kapsystem.com). We are committed to delivering high-quality Bulk SMS services, white-label reseller platforms, and SMS gateway solutions. This policy is intended to ensure clarity and transparency regarding our sales terms.

2. No Refunds

All sales made by KAP Call Center Pvt. Ltd. (Kapsystem.com) are final. We do not offer refunds, returns, or exchanges for any products or services purchased through our platform, except in rare situations outlined in Section 3.

3. Exceptions (At Our Sole Discretion)

In exceptional cases, KAP Call Center Pvt. Ltd. (Kapsystem.com) may, at its sole discretion, consider a refund request. These are not guaranteed and are assessed on a case-by-case basis.

• Technical Issue: A verifiable fault that prevents the SMS service or dashboard from functioning as promised.
• Service Error: An internal mistake resulting in the delivery of a completely incorrect product or service.

To request an exception, customers must contact our support team within 48 hours of the purchase and provide complete documentation and evidence. The company reserves full rights to accept or reject any request without obligation.

4. Non-Refundable Items & Services

The following items/services are explicitly non-refundable:

• Bulk SMS credits (used or unused)
• Reseller dashboard access & white-label setup fees
• Monthly/Annual subscription charges
• Custom integrations or API development
• Digital reports, downloadable resources
• Services already rendered (e.g., campaign setup, delivery logs)

5. Damaged or Defective Items (If Applicable)

If you believe you have received a damaged or defective service, such as SMS credits not credited or a malfunctioning reseller panel, please contact our support team within 48 hours of noticing the issue.

We will investigate and, if necessary, offer a replacement or service correction. This does not entitle you to a refund.

6. Contact Information

If you have questions or concerns about this policy, you may reach us at:

• Email: info@kapsystem.com, info@bestcallcenter.in
• Phone: +91-7829560000, +91-9738010001
• Address: No. 25, S V Arcade, 1st Floor, South End Road, Jayanagar 9th Block, Above Reliance Trends, Bangalore – 560069, India

7. Policy Updates

KAP Call Center Pvt. Ltd. (Kapsystem.com) reserves the right to modify or update this No Refund Policy at any time without prior notice. Updates will be posted directly on our website and are effective immediately upon publication.

8. Acknowledgement

By making a purchase on Kapsystem.com, you acknowledge that you have read, understood, and agreed to abide by this No Refund Policy.